EP369 takes every member's privacy seriously. This document clearly and transparently explains how we collect, use, protect, and manage your personal data — written in plain, easy-to-understand language, not confusing legal jargon.
Our Privacy Commitment
Every decision EP369 makes in managing your data is guided by the following principles, without exception.
All personal data and financial transaction information of ep369 members is encrypted to the 256-bit SSL standard — the same security standard used by Malaysia's major banks, including Maybank and CIMB.
EP369 does not sell, rent, or share members' personal information with any third party for marketing or commercial purposes without your explicit consent. Your information belongs to you.
EP369 only collects data that is genuinely necessary to operate our services safely and effectively. We do not collect irrelevant or excessive data merely for statistical purposes that provide no benefit to our members.
Every EP369 member has the right to access, review, and request corrections to the personal data we hold about them. The process is straightforward and can be initiated by contacting our support team at any time.
This ep369 Privacy Policy is written entirely in clear, plain Bahasa Melayu that every Malaysian member can understand – not in technical legal language that requires specialist expertise to interpret.
The EP369 Privacy Policy is reviewed periodically to ensure it reflects our current practices and complies with applicable legal requirements in Malaysia. The date of the latest update is always displayed prominently.
By registering and using the ep369 platform, you give us your consent to collect and use your personal data in accordance with the Privacy Policy described in this document. Please read it carefully. If you have any questions, contact us at support@ep369.best.
Ep369 is an online Sports Betting and casino platform operating for the Malaysian community. We understand that member trust is the foundation of our business, and that trust begins with how we handle your personal data — responsibly, transparently, and securely.
This ep369 Privacy Policy explains in detail how we collect information from you when you register an account, make a deposit via Touch 'n Go, GrabPay, DuitNow, or FPX, place a bet on a Malaysia Super League or BWF badminton match, play at a live baccarat table, or interact with the ep369 platform in any way.
This policy applies to all ep369 services including the ep369.best website, the ep369 mobile app, and all official ep369 communication channels such as live chat and support email. It is designed to ensure compliance with applicable data protection legislation in Malaysia.
EP369 collects your personal data from various sources when you use our platform. Below are the categories of data we collect, along with their purposes and the basis for collection:
| Data Category | Example Information | How We Collect Data |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number (if requested for verification) | Provided by you during registration or identity verification |
| Contact Data | Malaysian phone number, email address | Provided by you during EP369 account registration |
| Account Data | Username, account settings, login history | Automatically generated by the ep369 system |
| Financial Data | Deposit and withdrawal history, payment methods used (Touch 'n Go, DuitNow, etc.) | Recorded at the time of each financial transaction |
| Betting Data | Bet history, selected markets, odds, wins and losses | Automatically recorded during betting activity on EP369 |
| Technical Data | IP address, device type, operating system, web browser type | Automatically collected when you access the EP369 platform |
| Usage Data | Pages visited, time spent, platform features used | Collected via cookies and EP369's platform analytics tools |
| Communications Data | Live chat conversation records, support email contents | Retained for the duration of your interactions with the ep369 team |
This includes all information you enter directly into the ep369 registration form, profile settings, or when communicating with our support team. ep369 only requests information that is necessary to deliver our services safely.
When you use the EP369 platform, our systems automatically record technical data such as your IP address, device type (smartphone, tablet, or computer), and usage patterns. This data is used for security, fraud detection, and improving the user experience — not for personal surveillance.
EP369 uses members' personal data for legitimate and limited purposes, as outlined below:
Ep369 may send you promotional information about sports or casino offers. You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any such email, or by updating your communication preferences in your ep369 account settings.
EP369 does not sell or rent members' personal data to any external party for commercial purposes. However, under the following limited circumstances, EP369 may share your personal data with certain parties:
Ep369 works with carefully selected third-party service providers to operate the platform — including payment processors that enable Touch 'n Go and DuitNow transactions to run securely, certified live casino game software providers, and technical infrastructure service providers. All service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
Ep369 may disclose member personal data to the relevant authorities if required by law, court order, or a valid official request from a Malaysian enforcement agency. In such cases, ep369 will disclose only the minimum information required by that request.
In cases involving suspected fraud, platform abuse, or legal action relating to your account, EP369 reserves the right to disclose relevant data to legal counsel, auditors, or other parties directly involved in the resolution process.
In circumstances not described above, ep369 will only share your personal data with third parties when you provide explicit consent to do so. You may withdraw that consent at any time.
EP369 continually invests in security infrastructure to ensure every member's personal data is protected to the highest practical standard. The key security measures EP369 employs are as follows:
While EP369 takes all reasonable steps to protect your data, account security also depends on your own actions. Make sure your EP369 account password is strong, unique, and not shared with anyone. Log out of your EP369 account when using a shared device. Contact EP369 immediately if you suspect any unauthorised access.
EP369 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your web browser or device when you visit the EP369 website.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the EP369 platform and your experience as a member. EP369 recommends keeping essential and security cookies active for the best and safest experience.
EP369 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia.
The general data retention guidelines at EP369 are as follows:
When you close your EP369 account, we will cease active use of your data. However, EP369 is required to retain certain records – particularly financial and transaction records – for a period stipulated by law, even after account closure. Once the minimum retention period has elapsed, that data will be securely and permanently deleted or anonymised.
As an EP369 member, you have the following rights regarding the personal data we hold about you. EP369 is committed to respecting and facilitating the exercise of all these rights:
EP369 Member Rights
EP369 fully respects members' rights regarding their personal data. To exercise any of the rights listed below, contact us at support@ep369.best.
You have the right to request a copy of the personal data EP369 holds about you. EP369 will provide this information within 30 days of receiving your request, at no charge.
If the personal data ep369 holds about you is inaccurate or incomplete, you have the right to request a correction. ep369 will update your records promptly once the request has been verified.
In certain circumstances, you have the right to request that EP369 delete your personal data. This right is subject to minimum retention requirements mandated by law.
You have the right to request that ep369 restrict the processing of your personal data in certain circumstances, such as while ep369 is investigating the accuracy of data you have disputed.
You have the right to receive your personal data in a structured, machine-readable format. EP369 will provide a data export in an appropriate format upon written request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. EP369 will cease processing for that purpose immediately upon your request.
The EP369 platform is strictly for individuals aged 18 and above. EP369 does not knowingly collect or process personal data from anyone under the age of 18.
If ep369 becomes aware that personal data belonging to a child under 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe your underage child has registered an ep369 account, please contact us immediately at support@ep369.best so we can act swiftly.
EP369 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or developments in how we deliver EP369's services.
All ep369 active members will be notified of any material amendments to this Privacy Policy via email or in-platform notification at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and decide whether to continue using the ep369 platform.
The "Updated" date displayed at the top of this page always reflects the date of the most recent amendment to EP369's Privacy Policy. We recommend checking this page from time to time to stay informed about how EP369 protects your privacy.
Your continued use of the ep369 platform after any amendment takes effect will be considered your acceptance of that amendment. If you do not agree with a proposed amendment, you have the right to close your ep369 account before it comes into effect.
EP369 takes all privacy and data protection enquiries seriously. If you have any questions or concerns, or wish to exercise any of the rights outlined in this Privacy Policy, please reach out to us through the following channels:
EP369 will acknowledge receipt of your privacy enquiry within 48 hours and provide a full response within 30 days of receiving your request, in line with standard data protection requirements. For more complex requests, such as data deletion or data export, this period may be extended with appropriate notice to you.
Your privacy is not merely a legal obligation for EP369 — it is part of how we honour the trust you place in us. We are committed to remaining transparent, accountable, and responsive in all matters relating to the protection of our members' personal data in Malaysia.
FAQ
The most frequently asked questions from ep369 members about how we protect and manage your personal data.
Responsible Gambling
Data protection and responsible gaming are two sides of the same coin at EP369 – both are fundamentally about respecting and safeguarding you as a member.
Set your own daily betting limits and deposit limits through your EP369 account settings for more organised, in-control play.
Activate a temporary break or permanent self-exclusion from ep369 whenever you need it, no questions asked.
Ep369 sends you a reminder when you exceed the session time limit you have set for yourself.
All EP369 members must be 18 years of age or older. Age verification is carried out during registration with no exceptions.
Gambling can become addictive if not managed responsibly. Only bet with money you can afford to lose without affecting your daily needs and family. Never borrow money to gamble and never chase your losses. If you or someone you know is struggling with a gambling problem, please seek professional help immediately. ep369 provides a range of self-help tools and is committed to operating as a responsible platform. Read EP369's responsible gambling guide →
Join EP369
Ep369 is built with member trust as its top priority. Register for free today and experience a platform that is secure, transparent, and genuinely built for the Malaysian community.